Line open · 24/7

Telephone interpreting

A professional interpreter on the line within minutes.

Businesses, public bodies, hospitals and individuals: reach a professional interpreter 24/7, in the nearly 200 languages and dialects covered by our network. The responsiveness of a platform, the rigour of a translation agency run by an expert translator sworn before the Court of Appeal of Dijon (written translation, English and Arabic), and the trust of a service rated 5.0/5 from 92 Google reviews.

Our Montreuil offices: at the end of a corridor, the open door of a booth where a person wearing a headset works at a laptop, seen from behind.
Our offices · Montreuil
Illustration: a three-way interpreting call between you, the interpreter and the other party.

Three-way call

5 min on average
  • 5 min

    to reach an interpreter, on average

  • 24/7

    nights, weekends and public holidays included

  • nearly 200

    languages and dialects covered by our network

  • over 800

    linguists, more than 150 of them sworn

  • 5.0/5

    92 Google reviews

Definition

What is telephone interpreting?

Telephone interpreting, also called telephone interpretation or over-the-phone interpreting, is a service that lets two people who speak different languages communicate in real time, by phone, through a professional interpreter who interprets the conversation live.

No travel, no installation, no appointment: you call, we identify your language and your need, then you are connected with an interpreter in about 5 minutes on average. It is the fastest and most flexible way to overcome a language barrier, at any hour of the day or night.

Would you rather have your switchboard greeting or IVR menus recorded in several languages? See our voice-over services for phone systems and IVR.

Within minutes

How does it work?

Telephone interpreting works in four steps: you call our switchboard, we identify your language and your need, we choose a specialised interpreter, then you speak through them live, within minutes, with no travel and no appointment.

  1. 01

    You call

    A single number, available 24/7: nights, weekends and public holidays included.

  2. 02

    We assess your need

    Language, field and level of urgency: in a few words, we identify the interpreter you need.

  3. 03

    We choose the interpreter

    A professional who specialises in your field (medical, legal, social) and in your language.

  4. 04

    You are on the line

    The interpreter interprets live, for both sides of the call, in complete confidentiality.

Illustration of the four steps of a call, with the example of a medical consultation in Arabic.

On demand

Call whenever you need to: an interpreter on the line in about 5 minutes on average, day or night.

By appointment

For a scheduled session (a medical appointment, a notarial signing), you can also book a slot in advance.

No travel. No installation. No appointment.

Call us+33 1 84 74 56 56 · 24/7

Sectors

Areas of application for telephone interpreting

AFTraduction’s telephone interpreting service works wherever clear communication matters, often under pressure and always with precision.

Health and medical

In medicine, precise communication can make the difference between life and death. Our specialised medical interpreters support:

  1. Remote medical consultations

  2. Hospital emergencies

  3. Treatment follow-up for non-French-speaking patients

  4. Communication between healthcare staff and patients’ families

ClinicianAFTraduction interpreterPatient or relative

5 min on average24/7

Administration and public services

Telephone interpreting makes dealing with public bodies easier for people who do not speak the local language. This includes:

  1. Dealings with immigration services

  2. Complex administrative procedures

  3. Exchanges with social services

  4. Communication with local authorities

Officer or social workerAFTraduction interpreterMember of the public

5 min on average24/7

Asylum and immigration procedures

In these often stressful, high-stakes situations, our interpreters ensure clear and precise communication, essential for:

  1. Asylum interviews

  2. Immigration procedures

  3. Meetings with immigration lawyers

  4. Immigration court hearings

Caseworker or lawyerAFTraduction interpreterAsylum seeker

5 min on average24/7

Legal sector

In legal matters, precision comes first. Our legal interpreters work on:

  1. Consultations with lawyers

  2. Remote depositions and witness statements

  3. Court proceedings that require an interpreter

  4. International contract negotiations

LawyerAFTraduction interpreterClient or witness

5 min on average24/7

Business

In international business, telephone interpreting supports:

  1. International commercial negotiations

  2. Multilingual business meetings

  3. Customer service for international clients

  4. Multilingual training sessions and webinars

Your teamAFTraduction interpreterClient or partner

5 min on average24/7

Tourism and hospitality

Welcoming international guests requires smooth communication in several languages. Our interpreters support tourism professionals with:

  1. Concierge assistance for foreign guests

  2. Bookings and complex requests by phone

  3. Multilingual complaint handling

  4. Assistance for travellers in an emergency

Front deskAFTraduction interpreterTraveller

5 min on average24/7

The agency

Why choose AFTraduction for telephone interpreting?

AFTraduction makes a point of combining linguistic excellence with reliability. Here is what makes the difference when you entrust your multilingual conversations to our interpreters.

Line open · 24/7

  1. Exacting quality

    Our interpreters are carefully selected, assessed and trained on an ongoing basis. You get a standard that matches the most sensitive situations, from medical to legal.

    Native, specialised translators and interpreters

  2. Always available

    Language needs keep no office hours. Our service runs 24/7: a medical emergency in the middle of the night, a non-French-speaking patient admitted to the emergency department, a critical call abroad. An interpreter steps in without delay.

    Line open 24/7 · Montreuil offices Monday to Friday, 9 am to 6 pm

  3. Wide-ranging expertise

    Beyond the language, our interpreters know how your sector works: health, administration, asylum, legal, business. They convey meaning and context, not just words.

    Over 150 sworn translators and interpreters in the network

  4. Reliable phone technology

    Professional-grade telephone infrastructure: clear sound, a stable connection, no dropouts. It matters when every word counts, in a medical consultation as in legal proceedings.

    One number: +33 1 84 74 56 56

  5. Confidentiality

    All our interpreters are bound by strict confidentiality agreements and trained in data protection. Your conversations, whether medical, commercial or legal, remain strictly private.

    Website and ERP hosted in France, in compliance with the GDPR

  6. Transparent pricing

    Fair, clear rates, with no surprises and no hidden costs. A high-end service that stays affordable, whatever your budget.

    Free quote in about 2 hours

  7. Flexibility and responsiveness

    Connection within minutes, with no appointment. The service adapts to your language, your sector and how urgent your request is.

    About 5 minutes to reach an interpreter, on average

  8. A wide choice of languages

    Nearly 200 languages and dialects, from the most widely spoken to the rarest: from Mandarin to Tibetan, from Swahili to Sinhala, by way of Tamil.

    Nearly 200 languages and dialects · over 800 linguists

Nearly 200 languages and dialects

Our language expertise

A network of native interpreters, available 24/7 to bridge every language gap.

A selection of the languages our telephone interpreters work in · 67 languages and variants

West Africa

  • BambaraBamanankan
  • Jahanka
  • DioulaJulakan
  • Krio
  • MalinkeManinkakan
  • Mandinka
  • FulaPulaar · Fulfulde
  • Soninke
  • Susu
  • Wolof
  • YorubaYorùbá

Central and East Africa, Horn of Africa

  • Amharicአማርኛ
  • LingalaLingála
  • OromoAfaan Oromoo
  • SomaliSoomaali
  • SwahiliKiswahili
  • Tigreትግረ
  • Tigrinyaትግርኛ

Arabic and its dialects

  • Arabicالعربية
  • Algerian Arabic
  • Egyptian Arabic
  • Hassaniya Arabic
  • Iraqi Arabic
  • Levantine Arabic
  • Libyan Arabic
  • Moroccan Arabic
  • Sudanese Arabic
  • Syrian Arabic
  • Chadian Arabic
  • Tunisian Arabic
  • Yemeni Arabic

Central and South Asia

  • Bengaliবাংলা
  • Sinhalaසිංහල
  • Dariدری
  • Hindiहिन्दी
  • MongolianМонгол
  • Urduاردو
  • Pashtoپښتو
  • Punjabiਪੰਜਾਬੀ
  • Persianفارسی
  • Sylheti
  • TajikТоҷикӣ
  • Tamilதமிழ்
  • Tibetanབོད་སྐད་

Europe, the Caucasus and Turkey

  • AlbanianShqip
  • GermanDeutsch
  • English
  • ArmenianՀայերեն
  • AzerbaijaniAzərbaycanca
  • BosnianBosanski
  • BulgarianБългарски
  • CroatianHrvatski
  • SpanishEspañol
  • Georgianქართული
  • ItalianItaliano
  • KurdishKurdî
  • MacedonianМакедонски
  • PolishPolski
  • PortuguesePortuguês
  • RomanianRomână
  • RussianРусский
  • SerbianСрпски
  • ChechenНохчийн
  • TurkishTürkçe
  • UkrainianУкраїнська

East Asia and the Americas

  • Chinese中文
  • Haitian CreoleKreyòl ayisyen

Your language is not listed? Our network covers nearly 200 languages and dialects: call us on +33 1 84 74 56 56 and we will check for you.

Languages of our telephone interpreters from our ERP, as of 8 October 2026; names in their own script from the Unicode CLDR reference. A language is not a country: we show it in its own script, not with a flag.

Our interpreters are not just bilingual: they are cultural mediators. They pick up nuances, carry idioms across and handle differences in style between cultures, for an understanding that goes well beyond words, which can be decisive in an asylum application or a medical consultation. A medical organisation facing a language emergency, a company in talks with international partners, a public body serving a multilingual population: AFTraduction helps you overcome every language barrier.

Request a quote

Confidentiality

Confidentiality at every level of the call

An interpreted conversation brings three people together. Confidentiality rests on three levels: the interpreter, the agency and your data.

  1. Level I

    The interpreter

    Professional secrecy, impartiality, neutrality: our interpreters are bound by a strict code of ethics and by confidentiality agreements, and trained in data protection.

  2. Level II

    The agency

    A team of about ten employees, including on phone reception, at our Montreuil offices. Over 150 sworn translators and interpreters, all long-standing partners.

  3. Level III

    Your data

    Website and ERP hosted in France, in compliance with the GDPR, over encrypted connections.

Rates

Rates and quotes

The rate depends on the language requested and the length of the call. We provide a clear quote with no commitment, in about 2 hours.

2h

Free quote · reply in about 2 hours

Request a quote

For organisations

A client area to sign your quotes online, follow your projects and pay your invoices online.

Client area

Google reviews

Your satisfaction, our priority

5.092 Google reviews
  • 5★90
  • 4★1
  • 3★1
  • 2★0
  • 1★0

Rating and reviews synced from our Google Business Profile (Trustindex), published unedited, in their original language.

Le personnel est très gentil, accueillant, à l’écoute et rapide ! Je recommande vivement cette agence de traduction.

Fatemeh A.Google review · August 2026

Fast, accurate, translations at a fair price.
My goto translaters in France. Many thanks !!!

Mark W.Google review · July 2026

Je recherchais un service professionnel pour effectuer la traduction d’un acte civil, et AFTraduction a répondu exactement à mes attentes. Le service s’est montré fiable, disponible et attentif à chaque étape du processus.
La prise en charge a été efficace, avec un rendu de traduction nickel et certifié pour la modique somme de 35 euros , et la possibilité de déposer puis récupérer les documents sur place sans avoir à envoyer quoi que ce soit sur le web
Vraiment, un service serieux et fiable , que je recommande sans hésitation.

Thomas B.Google review · June 2026

Bon service dans l'ensemble

Karima A.Google review · May 2026

Parfait

Riadh S.Google review · July 2026

Je recommandé vivement pour leur frofessionnalisme et leur qualité de service téléphonique. Très satisfait merci beaucoup

Abdalrazig Z.Google review · June 2026

Excellente expérience avec l’entreprise, ils ont répondu immédiatement par mail et ils ont répondu à toutes mes questions. Le délai de traitement n’était que d’une journée !

Lori L.Google review · May 2026

Good to know

Frequently asked questions

Everything you need to know before your first call.

Another question?

Call us on +33 1 84 74 56 56, 24/7, or request a free quote: reply in about 2 hours.

Updated on

How it works

How does telephone interpreting work?

You dial our number, we identify your language and what you need, then we connect you with a professional interpreter who interprets the conversation live. No travel, no installation, no appointment: all you need is a phone, 24/7.

How quickly am I connected to an interpreter?

Within minutes (5 minutes on average), including at night, at weekends and on public holidays. For a scheduled session (a medical appointment, a notarial signing), you can also book a slot in advance.

Languages and fields

Which languages do you offer?

Nearly 200 languages and dialects, from the most common (English, Arabic, Spanish, Mandarin) to the rarest, including oral languages that are seldom written. Our network of over 800 linguists lets us cover the right dialect: a decisive point for faithful communication.

Which fields do you work in?

Mainly health and medico-social care, legal and court matters, administration, asylum and immigration procedures, and business. Our interpreters know the vocabulary and codes of each sector, from medical to legal.

Confidentiality and legal framework

Is telephone interpreting confidential?

Yes, entirely. Our interpreters are bound by a strict code of ethics (professional secrecy, impartiality, neutrality) and trained in data protection. Your conversations, whether medical, legal or commercial, remain strictly confidential.

Are your interpreters sworn? Does interpreting have legal value?

When the situation requires it (a court, a notary’s office, a prefecture, OFII), we bring in sworn interpreters registered with a court of appeal. AFTraduction is run by an expert translator sworn before the Court of Appeal of Dijon (written translation, English and Arabic).

Why a professional interpreter rather than a bilingual relative or a machine translation tool?

Because a sensitive conversation leaves no room for approximation. A bilingual relative is neither trained nor impartial, and may leave out or soften an essential message; artificial intelligence grasps neither the emotion, nor the cultural context, nor the confidentiality stakes of a live conversation. A human interpreter ensures fidelity, neutrality and professional secrecy.

Rates

How much does telephone interpreting cost?

The rate depends on the language requested and the length of the call. We provide a clear quote with no commitment.

Request a free quote
Our Montreuil offices: a plain wall and, further back, the open door of a booth where a person wearing a headset works, seen from behind.

Line open · 24/7 · 5 min on average

Need a telephone interpreter?

+33 1 84 74 56 56

Call +33 1 84 74 56 56, 24/7: an interpreter on the line in about 5 minutes on average. For an organisation, request a quote: reply in about 2 hours.

Offices: 32 boulevard Paul Vaillant-Couturier, bâtiment B, 93100 Montreuil · Monday to Friday, 9 am to 6 pm