Telephone interpretation

What is Telephone Interpretation?

Telephone interpretation is a service that enables people who don’t speak the same language to communicate effectively by phone through the intervention of a professional interpreter. This service is distinguished by its flexibility, rapid implementation, and accessibility, making multilingual communication possible anytime, anywhere.

Benefits of Telephone Interpretation

24/7 Availability for Emergency Cases

AFTraduction understands that interpretation needs can arise at any time, especially in emergency situations. That’s why our telephone interpretation service is available 24 hours a day, 7 days a week. Whether it’s a medical emergency in the middle of the night or an administrative crisis during a holiday, our professional interpreters are ready to intervene quickly to facilitate communication.

Wide Range of Languages and Dialects

AFTraduction’s strength lies in its ability to offer interpretation services in a vast range of languages and dialects, from the most common to the rarest. Our interpreter network covers more than 180 languages and dialects, enabling us to meet the most varied linguistic needs. Whether you need a telephone interpreter in Mandarin, Swahili, or Quechua, AFTraduction has the solution.

Multi-Sector Expertise

Our interpreters aren’t just linguistic experts; they also possess deep expertise in various specialized fields, including:

• Healthcare sector: For medical consultations, hospital emergencies, or treatment follow-ups
• Administration: To facilitate complex administrative procedures
• Asylum procedures: To ensure clear, precise communication in often delicate situations
• Legal domain: For precise interpretation during legal procedures
• Business sector: For international commercial negotiations

This sector expertise guarantees not only accurate word translation but also deep understanding of context and specific issues in each field.

Best Telephone Technology on the Market

AFTraduction continuously invests in the most advanced technologies to ensure optimal sound quality and unmatched connection stability. Our cutting-edge telephone system minimizes interruptions and guarantees exceptional audio clarity, enabling smooth, seamless interpretation. This advanced technology is particularly crucial in situations where every word counts, such as during medical consultations or legal procedures.

Competitive Rates

Despite our services’ superior quality, AFTraduction is committed to offering competitive, transparent rates. We understand the importance of telephone interpretation accessibility and strive to offer solutions adapted to all budgets without compromising our service quality.

Absolute Confidentiality

Confidentiality is at the heart of our professional ethics. All our telephone interpreters are subject to strict confidentiality agreements and trained in data protection best practices. Whether for sensitive medical information, confidential commercial negotiations, or private legal procedures, you can be assured that your conversations will remain strictly confidential.

Impeccable Professional Ethics

AFTraduction adheres to the highest ethical and professional standards in the profession. Our interpreters are required to respect a rigorous code of ethics that guarantees impartiality, integrity, and professionalism in all interactions. This strict adherence to ethical principles ensures faithful, objective interpretation, essential in sensitive contexts like asylum procedures or medical consultations.

Telephone Interpretation Application Areas

AFTraduction’s telephone interpretation finds utility in numerous sectors, including:

Health and Medical

In the medical field, precise communication can make the difference between life and death. Our specialized medical interpreters facilitate:

• Remote medical consultations
• Hospital emergency situations
• Treatment follow-up for non-English speaking patients
• Communication between healthcare professionals and patient families

Administration and Public Services

Telephone interpretation simplifies interactions with administrations for people who don’t master the local language. This includes:

• Immigration service procedures
• Complex administrative procedures
• Social service interactions
• Communication with local authorities

Asylum and Immigration Procedures

In these often stressful and crucial situations, our interpreters ensure clear, precise communication, essential for:

• Asylum request interviews
• Immigration procedures
• Interactions with immigration law specialists
• Immigration court hearings

Legal Sector

Precision is paramount in the legal field. Our legal interpreters intervene for:

• Lawyer consultations
• Remote depositions and testimonies
• Judicial procedures requiring interpretation
• International contract negotiations

Business World

In an international commercial context, telephone interpretation facilitates:

• International commercial negotiations
• Multilingual business meetings
• Customer service for international clientele
• Multilingual training and webinars